Ardor Sydney - Cuijk

Olga A.

This company is a SCAM and stay right away!

I purchased a pair of shoes, they claimed to be orthopaedic but they are not! They are simply the same product as the pair you get from TEMU or Ali Express!

Received them about three weeks after I made the order, I sent them email on the day I received them and requested a refund (as per their website) as they were not as described and did not fit.

I was sent a chain of emails requesting photos, then offering me a voucher and then totally ignoring me.

There is no number to call and so you get frustrated and give up.

I ended up posting the shoes back at my cost and now they are sitting in transit in China and they are telling me they haven’t received them do no refund has been processed.

We need a group action to get their website down!

Wish I had read the reviews. Not even worth one point!

STAY AWAY FROM ARDOR- SYDNEY!!

I SUGGEST EACH ONE OF US PUTS IN A REPORT WITH ACCC TO STOP THIS COMPANY FROM OPERATING.

I have done this. My submission number is: 0053214.

Sharon P.

They don’t even deserve one star. The products from this site are absolutely appalling. It feels like cheap, poor-quality items that have been marked up four times their value.
I purchased a dress that looked nothing like the photos on the website — the quality was horrific. Trying to return it was a nightmare. After all the back-and-forth, I was only given a credit note.
I used that to buy a handbag, and it was honestly the worst quality I’ve ever seen. Every product I’ve received has been disappointing, and the prices are outrageous for what you get. The customer service is just as bad.
Avoid this site — it’s not worth the money or the hassle.

Tina B.

SCAMMING China based company that portray itself to be a high quality Australian based business is nothing but a scam. I purchased an item that looked to be of good quality in the photos, to have it arrive weeks later and the quality is definitely cheap China made. Can't be worn out in public. Although they advertised they give a refund, it is also a scam as they will then ask you to post it back to China first before receiving the refund. That's great, however it will cost me another $35 to send it back. DONT TRUST OR BUY FROM THE WEBSITE. THEY ARE SCAMMERS.

Johnny R.

Terrible experience – avoid at all costs!

I don’t even know where to begin. Pls take my advice and stay away from this company. Our experience has been nothing but disappointing.

It started when my wife ordered a pair of shoes. Not only did they arrive like its coming from lulu land! many weeks arrived and looking different from what was shown and described online, but they were also too small in size. We requested a return, but after sending multiple emails (since they have no phone number), they refused to accept the return. Instead, they told us to keep the shoes and offered a $40 voucher—so we were left with unusable shoes and out over $70.

Trying to make use of the voucher, I ordered a pair of earphones priced at $43.99. I wasn’t expecting top quality, but figured it was worth using the voucher credit. Now, it’s been almost a month and I still haven’t received the earphones. Every time I email them, they just ask for my order number or address, again and again, without actually resolving anything. To top it off, they even had the nerve to send me a review link. Really?!!!!!

To show how they operate, I’ve found an example: a smartwatch they advertise on Ardor Sydney as “on sale” for $230.99 is actually listed on Alibaba for just $45. That’s how they rip people off—by marking up cheap products and disguising them as premium.

This company is unprofessional, misleading, and not worth your time or money. I feel completely scammed and will be pursuing this further. Do yourself a favor—shop elsewhere.

**** UPDATE 24-May -2025 ****
Received the headphones.
My response: An official scam report has been submitted.
This isn’t about getting my money back — it’s about helping to shut down your operation and protect future victims.

Chez B.

SCAMMING China based company...
Would give 0 Stars if I could as this business is nothing but a scam. Wife purchased an item that they advertise to be high quality on their site, to have it arrive weeks later and the quality is very poor China made. Can't even be worn out in public.
They advertised they give refunds if not satisfied. Yet another SCAM as they will then ask you to post it back to China first before receiving the refund, wanting you to spend another $35 to send it back to China.
This part they will not refund.
DONT TRUST OR BUY FROM THE WEBSITE. THEY ARE SCAMMERS.

Davina D.

If I could give them 0 stars I would. They sent faulty clothes then ignored my emails asking for a refund. I opened a case through PayPal to recieve a refund which they promised a credit note. I accepted and closed the case as they told me they couldnt issue the credit note with the case still open. They never sent the credit note and now ignoring me. I also can't go back to reopen the case as I closed it. I didn't know you couldn't reopen it but they obviously knew this which is why they told me to close it. Don't shop with them!! The items also come from China not Sydney. If I knew that I wouldn't of shopped with them to begin with.

Rikki H.

DO NOT BUY FROM THEM!!
I have never had such a poor customer experience in my life. They sent the incorrect items, then wanted me to ship them back at my cost. Note they are overseas, NOT Australia. Shipping was over $70 out of pocket. They go back on their word. They sell Shein and Temu products at department store pricing. Avoid at all costs.

Kelly A.

If I could give zero stars, I would!
Ordered one shirt and took almost a month to arrive. Wrong colour and the quality was non existent!
It was one of the most poorly made shirts I've ever seen. I could've got better at a $2 shop.
Absolutely disgusting. Wish I'd looked at these reviews before purchasing.
Avoid!